Your request has been submitted.
We’ll reach out to you within 2 business days.

Use this form to verify your identity

Fill out the details below to start the verification process. We’ll reach out to you within 2 business days.

All fields are required.

First name

Last name

Account Number

Username

Mobile Number

* Please pick an option above (Enter either your account number, username or mobile number associated with your service.)

Account Number

Mobile Number

* Please pick an option above (Enter either your account number or mobile number associated with your service.)

Preferred contact number

Contact Reason

Physical SIM

eSIM

* Please pick an option above

SIM Number

Mobile Number (Do not enter prepaid pack starter number in here)

New PIN

Enter a new 4 digit PIN of your choice. Please ensure it does not contain the following:
   • Consecutive numbers in either an upward or downward order. E.g. 1234, 2345, 9876, 4321.
   • The same number repeated. E.g. 0000, 1111, 2222 through to 9999.
   • Any combination of your birthdate. E.g. birthday is 10 February 1966, cannot use 1002 or 1966.
   • Postcode of your listed home or billing account addresses.
   • Phone keypad patterns E.g. 1379, 2468, 1397, 2684, 1793, 2580.

If your PIN does not comply with Vodafone’s PIN standards, your request will not be completed.
You will need to provide your PIN to Vodafone when you call, chat with us online or access your account online.
Please keep this secure and don’t write it down anywhere. Vodafone will never call you and ask you for your PIN.

Divert all calls from this phone number

Divert all calls to this phone number

Confirm Contact Number

Please Note: Date of birth will be updated into your account as per documents provided during identity verification

NBN Service

Mobile Service

* Please pick an option above

Enter Mobile Number or NBN Service ID which you want to disconnect

By ticking this box I agree that I have read the applicable Vodafone Support pages related to cancelling your service (https://www.vodafone.com.au/support/plans/close & https://www.vodafone.com.au/support/prepaid/transfer-credit) and agree to my obligations under Vodafone's Standard Form of Agreement (SFOA) available at https://www.vodafone.com.au/about/legal/standard-form-of-agreement. * *required

Please upload the required documents below:

1. A photo of yourself holding your current Government issued photo ID (passport, driver’s licence or photo card) by your face*

2. A clear copy of your photo ID (same ID as above). Digital ID screen shots are not accepted.

How can we help you?

By ticking this box I declare that the information provided is true and accurate at the time of completion. I also acknowledge that the information provided will be used and stored in accordance with the Australian Privacy Act and Vodafone’s Privacy Policy available at https://vodafone.com.au/about/legal/privacy

Thanks for completing the Confirm ID form. You'll receive an email confirmation shortly.

Please do not close your browser window